Cloud-based Contact Center Solution: mConnect
Minimize idle time, increase productivity and efficiency and boost customer retention and satisfaction with a cloud-based contact center solution. CloudBharat has partnered with mConnect to offer a best-of-breed contact center solution. With mConnect you will be able to merge and unify all your digital communications platforms into a single dashboard. Social media, messaging apps, phone calls, email tickets, fax – all accessible from one intuitive interface.
Boost Agent Productivity
Allow your agents to log into a single interface for all their inetractions. This will also decrease idle time and boost their productivity and response time.
- Never miss a message
- More conversions
- Better customer service
- Higher customer retention
Cloud-based Contact Center Solution
Log into mConnect’s contact center solution from anywhere and on any device. Cloud-based means your remote teams can also work on mConnect anywhere.
- Social Media
- Email ticketing
- Website live chat
- Business SMS
App Integration
MConnect’s contact center solution integrates with so many existing systems and apps that you may already be using. You won’t need to change your entire network.
- Custom CRM integrations
- Billing systems
- Agent performance
- Real-time data & reports